Refund Policy

Refund Policy

Last updated: 24 July 2026

This Refund Policy applies to purchases of courses, memberships and digital content from Okyanusi Ltd (Company No. 12043593, 45B Meads Road, London, N22 6RN, United Kingdom — okyanusiltd@gmail.com) via digitalmarketmentoring.com. It forms part of our Terms of Service.

1. 14-Day Money-Back Guarantee

1. We offer a 14-day, no-questions-asked refund on all purchases: if you are not satisfied for any reason, you may request a full refund within 14 calendar days of the date of purchase.
2. This policy also reflects your legal right under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a distance contract within 14 days.
3. For subscriptions and memberships, the 14-day guarantee applies to the initial purchase of each subscription. You may cancel renewal at any time; cancellation stops future billing and does not refund the current paid period except as set out in this policy.

2. Digital Content Exception

1. Our courses are digital content supplied by streaming. Under Regulation 37 of the Consumer Contracts Regulations 2013, if you ask us to begin supplying digital content immediately and acknowledge that you lose your statutory 14-day cancellation right once the supply has begun, your statutory cancellation right ends when streaming/access starts.
2. Independently of this statutory rule, we still honour our voluntary 14-day money-back guarantee in section 1. However, where you have accessed or consumed a substantial portion of the purchased content, we may reduce the refund proportionately to reflect the value of what has been supplied, as permitted by law.

3. How to Request a Refund

1. Email okyanusiltd@gmail.com from the email address used for your purchase, with the subject line “Refund Request”.
2. Include your order number or the date and amount of the purchase so we can locate your transaction quickly.
3. You do not need to give a reason, but feedback is appreciated and helps us improve.

4. How Refunds Are Processed

1. Approved refunds are issued to the original payment method via our payment processor (Stripe).
2. We process refunds without undue delay and in any event within 14 days of approving your request. Your bank or card issuer may take a few additional days to post the credit.
3. Once a refund is issued, your access to the refunded course or membership ends.

5. Statutory Rights

Nothing in this policy limits or excludes your statutory consumer rights under the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

6. Contact

Okyanusi Ltd · Company No. 12043593 · 45B Meads Road, London, N22 6RN, United Kingdom · Email: okyanusiltd@gmail.com